“User Experience” is nonsense

 Business, Management, organization, stupidity, Uncategorized  Comments Off on “User Experience” is nonsense
Sep 022014

God damn Steve Jobs! It’s hard to dredge from memory or history another huckster who left behind such a legacy of dreck. Jobs was a tireless promoter who innovated relentlessly and—as legend would have it—single-handedly changed the face of the consumer world from personal computing to animated movies to music consumption and mobile telephony/computing. Love it or hate it; he did it.

But that’s not what I mean. The detritus in his formidable wake is all of the half-baked nonsense that others less capable have picked up. Where for Jobs the result if it would be a gastronomic delight, in other hands it becomes fast food. Nowhere is this more evident than in the Web world.

You see, Jobs was a man with vision, drive, and—to switch metaphors—the skills of a utility fielder. He was a showman and marketer with a sense for the appealing. He was an evangelist and salesman with a feel for the con. He was an industrialist with a grasp of production. And, allegedly, in his later tenure, became something of a strategist and commanding agent of change. What this adds up to is a well-rounded entrepreneur who knew inherently that even though he was reducing a complex mix of ingredients to a single catchy phrase, there was a lot of magic going on.

Those who worship at the alters of his several business religions are not so well versed. They do not appreciate that, just to hold the mystique for single-minded people like them, Jobs oversimplified and reduced to an aphoristic sound-bite, very complex conditions. They don’t get that Steve Jobs was a sophisticated carney and they are his marks.

Why do I rant? Because I am now fed up by the noxious and excessive blather from all levels of so many organizations about consumer experience or customer experience. Don’t get me wrong: such concern is paramount, or at least it will be until it proves unprofitable and therefore unacceptable to the stock market. To satisfy the customer—to make him or her or it categorically happy with your wares is fundamental to loyalty, repeat business, referrals, buzz, and ultimately revenue if not profit. And there is truth to the causal connection between the visceral experience with a product/service and the good outcomes noted above.

That said, the ham-handed Webheads roll this all up under the aegis of user experience. And then they reduce all of that holistic business complexity to what would properly be limited to user interface. When gullible and complicit executives support the cause user interface gets conflated with customer experience and the absurdities begin.

“So what’s the problem with that Mr. Pedant?” You ask. Not much except for how the UI (user interface) people—interaction designers really—get up on their hind legs and throw their weight around with the support of improbable, linguistic overreach. All of a sudden the interface carries dominion over all other possible aspects of customer experience. For instance:

  • A customer’s preconception of the product, from which his/her experience is anchored, starts with the ads and promotion. Shouldn’t Marketing Communications be in charge?
  • A customer’s sense of proportional value and the resulting positive/negative experiential feeling is critically related to the price paid. Why wouldn’t Pricing get the last word?
  • In the highly probable event of a problem with the product/service/Website, how the various customer service channels respond has enormous impact on customer experience. Why then does Customer Service not hold sway?
  • Let’s not overlook that an offering simply working (or not) has a clearly enhancing or detracting effect on one’s overall impression. So it seems that Operations ought to be the final arbiter of customer experience.
  • All this without even considering that the product group determines market need and value, and orchestrates all the above-noted constituent players and more—including the interface designers—to create and provide an offering to please customers and fill the company coffers.

Let’s agree that customer experience is valuable, but that it is the complex output of many inputs. Even if you make the dubious causal leap that customer experience equals success, it may or may not recognize that ultimately success is profit. And on this it merely muddies the simplicity to note that while touting the experience, Steve Jobs could shave Lincoln’s beard off of a penny. (Maybe that has had a little to do with Apple’s commercial success…)

To blithely dictate that user experience equals customer experience is wrong to begin with. To push that further and allow customer experience, which is actually now equal to user interface, to be the start and end or at least the dominant element of commercial input is simplistic, naïve, and unduly credits user interface (i.e., design) with too much.

Besides, isn’t this kind of hyperbolic overextension what “Marketing” is all about? Does nobody care that now Marketers have no real purpose let alone dominance?

Holacracy… old wine new bottles

 Business, Management, organization, society  Comments Off on Holacracy… old wine new bottles
Aug 292014

Found this article in the Globe and Mail (Say goodbye to hierarchy, hello to holacracy) about the disappearance of hierarchy at some “cool” businesses (such as Zappos). It’s essence is per the following definition:

Holacracy is a social technology or system of organizational governance in which authority and decision-making are distributed throughout a fractal holarchy of self-organizing teams rather than being vested at the top of a hierarchy

Since it’s only been in existence since 2007 and seems to be favoured by new economy, technology-based businesses and not-for-profits, it might be a little early to tell whether there is broad merit in the approach. Having self-contained, self-directed units makes complete sense and aligns with many features of nature and certainly of “Complexity” and “Emergence” theories. I’d say generally I’m in favour with the caveat that there are limits to its relevance.

Take the military, for instance and as a deep-relief example of where hierarchy is necessary. While it makes sense that battalions or platoons or fleets or squadrons, in combat, be enabled with self-direction over their own activities to achieve clear goals (this is fundamental), you can’t run an army that way. That kind of organization needs, at its broadest levels, timely and ongoing coherence in purpose and action fast. Holacracy would tend toward incoherence in the short run, though it might be more valuable and effective in the long run. So, organisations that need to be coherently directed toward a possibly fluid goal with a minimum of evolutionary trial and error as the holocratic parts bump into one another might not be right for this structure.

That generally describes large enterprises of the money making or other variety. But even as I type this I wonder if the issue is not black and white but many shades of grey. That is holocracy at one level does not mean hierarchy at another. Perhaps there is harmonious combination of these two structures that would be generally applicable. Maybe that’s been considered by the creator of the idea and/or its various evangelists, including Ken Wilbur.

The article I’ve tagged makes the point but, truth be told, I didn’t read it that closely to know whether it only mentions government or dwells on it. There is a statement to the effect of this being how government works and isn’t it ironic that after so long being told government should be more like business, it’s business that is now being told to be more like government… is? I don’t know about that, but again it could be the degree of magnification. Yes, government departments and agencies do operate as holon. So in that respect, I get it. But, within those departments and agencies I’ve yet to see anything but wicked, rank-respecting, bloated and unwieldy hierarchy.

There is, however, one area of government that is definitely holacracy. That is the confederation as Canada is structured with its provinces being largely independent parts loosely held together by the national centre (federal government), and as Switzerland is with its cantons being practically distinct and unrelated units. These work to greater and lesser degrees. One can find wonder or horror in the structure depending on what you choose as a focus.

In any case, it smells a bit like old wine in new bottles. Nostalgia being dusted off and sold for more than its worth. Harumpf.


Nutbars and Islamism

 Religion, society, Uncategorized  Comments Off on Nutbars and Islamism
Aug 272014

Telos is a Greek word that means “end,” as in the goal or finish. Telos is a fundamental element of practically everything. Think about what you do. There is a good chance that everything you put your energy toward: your art, your business, your studies, your… has a goal toward which you direct intent. Organizations exist with a typically explicit though sometime implicit Telos as well. Religion is the very best example of organizations that have multiple Telos–at different levels.

This little essay is an exposition of how Telos drives religions. It may also be seen as a vehicle for me to call out and question the abundant craziness existing under the flag of Islam. It would be a shame for anyone to view it and me this way because, to be perfectly clear, all Religions tend toward sociopathic war footing from time to time–except maybe Buddism. It’s just the nature of the beast. Still, one has to wonder what combination of theology, Religious life-cycle state, sociology, and economic realities lends itself to the sinister genocidal themes and thrusts of so many jihadis at this time.

Here I insert the obligatory acknowledgement that I do not for a minute believe that all Muslims–or even the generality of Muslims–are disturbed or homocidal. But I have to wonder why Islam seems to claim so many of that type of demagogue? Does it provide convenient cover? Does it provide succor? Is it accidental?  Is it, in fact, only a statistical anomaly (i.e., it’s not happening any more within that cluster than any other; we’re just noticing it for some reason)?In any case, back to Telos.

Religions have Telos in their stories. The stories that form the theology of any given religion are imbued with direction and objective that the religion stands behind. As a (wayward) Christian, I can assure you that the Telos of the Old and New Testaments is Divine Providence. The whole point of the books is to arrive at God’s will. But that is merely the theological Telos; the current and end beneath the theology. It binds the religion as a belief system.

But religion is also Religion: the very human organization that delivers the theos to the masses. Religion has a Telos as well, and it is not always the same–nay it is almost never the same–as the Telos of the religion. The organization has different intents than its stories purport.

Let’s get something out of the way here: Religions go through a life-cycle and they are all acquisitive. A religion/Religion always starts out as an idea of some individual who is at the time outcast, unusual, definitely profane, and probably nuts. This has to be so by virtue of the fact that unless the indivdual was breaking from the prevailing religion, a new religion is not going to be created. Thus profane in term of the status quo. Unusual because (s)he is not doing what everyone else is doing viz. religion and that often happens because (s)he has been outcast (ostracised) from the group in some way or another. People who are nuts regularly end up in this situation.

This individual’s idea takes hold with some acolytes that take the idea and run with it. At this stage the nascent religion is a cult. Cults that do not die in their youth, become mainstream religions to greater or lesser degree. Consider Christianity. It was a Nazerine cult that blossomed following several events not the least of which was a crucifixion, ascention, and the deathbed conversion of the Emperor Constantine about 240 years later. The last event was the prime trigger to turn Christianity into the mainstream religion. Sects branched off the main trunk of this idea over time including Orthodoxy v. Catholicism, Protestantism, and a host of various fundamentalist formulations.

Religions can effectively die too, as have so many in the past. You don’t find many that follow the polytheims of Ancient Greek or Rome. I have met a Zoroastrian recently, but it’s hard to find Toltecs practicing their religions and so forth. But Religions moreso than religions want to live. And to live, their lifeblood is followers. So Religions are acquisitive.

Ideally people are won over by the inherent perfection of the theology. More typically they are swayed by an evangelist of some sort and peer pressure to join. Then, of course, every religion has at one time or another used more than moral suasion to recruit: forced conversion under pain of death, extorted conversion under pain of death, elimination of the heathen… under pain of death. All of these tactics are used under the auspices and in concert with some, occasionally perverse reading of the religion’s stories.

The read of the stories has to be perverted because rare is the religion that is not both aggressive and gentle. These religions are guides to social structure and how to live; often, as I’ve heard, expansions and elaborations on the Golden Rule. So turn any religion into a basis of war or pretext for mass murder is obviously perverse. By no stretch of the imagination can I come up with a scenario that squares, “Do unto others as you would have done unto you,” with “Kill the infidel.”

This brings me around to Islam and, more especially, its various perversions most recently in the form of Islamic State. But this co-opting of the religion for the purpose of demagoguery is neither new nor, it’s safe to say, unusual. So it begs the question: why? Christianity, another of the three major world religions, is not that much older, by which I mean to say, it’s not as though Islam is going to a phase or growing pains.

Yet there is something in Islam that seems to lend itself to being perverted in a particular fashion. A warlike, world-dominating fashion. Although I’ve read an English translation of Al Qu’aran (because you can’t really read It except in Arabic), I don’t really recall the prophetic calls to action that spur on the 20th and 21st-century Saladins.

So I get quickly led to the perversion of the religion in the service of… power. This is not a big leap because the perversion of religion for power is as common as ants. The Borgias made a family dynasty of it. Or, consider The Church of England.

Is that really all there is to it? The PLO, Taliban, Hamas, Islamic State, you name it: it’s all about power. But that power aspiration doesn’t end like the Ayatollahs’ conquest of Iran, within national borders. These others are far more ambitious. (I didn’t invoke the Caliph Saladin’s name for no reason, you know.) And they have the tools to make good on their desires. Or, if not then at the very least to cause plenty of disruption and grief for everyone else.

The sooner we ALL realize that these nutbars are not religious; they don’t care a whit about their religion except to the extent that it can advance their aims by rallying the dull-witted to their cause, the sooner we’ll change our tack on dealing with the problem. They are not legitimate, their aims are illegitimate, their Telos is death; and this must be shone upon by the cold light of day.


Snakes on a plane (redux)

 society, stupidity, Uncategorized  Comments Off on Snakes on a plane (redux)
Aug 272014

I fly fairly consistently though by no means am I row 13 troll racking up 100,000 miles a year or more. That said, I’m on enough to know that airlines squeeze people into too small a space for actual comfort.

More than that, people flying on business tend toward pulling out laptops to make productive use of the time in the air. That laptop has to sit in the already unsuitable space on the meal tray. So when the person immediately in front of the worker exercises his/her right to recline the seat back for greater comfort, it not only invades the already cramped space but makes using the computer all but impossible. I, personally, have had the clamshell lid cracked because it got sandwiched when the seat in front of me was thrust back.

So when two 48-year olds come just short of blows because one guy, sitting in the worst seat (middle) uses a little piece of plastic that costs 14-cents to make but is $22 at retail called the Knee Defender to prevent the seat from coming back, forcing the plane to be diverted from destination, you can do nothing but say, “Yeah, so what?” (See BBC story here)

Have to say that because it’s inevitable and has probably happened without such media fanfare many times. You also have to say it because both of these people were being douche bags (though I sympathize more with the guy using the device than with the gal who wanted to recline). Douche bags they might be, likely very self-righteously protecting their position and logic.

The airline, on the other hand, never mind the regulators, are culpable and should be punished. Here’s why. They create and foster the situation.

They create seat pitch (the gap for knees and breathing space) and squeeze it as tight as they can get away with. They do this because over 30 rows, 1-inch adds up to another row of seats which adds up to more revenue at a solid marginal profit. Notably, this fight broke out in a part of the plane that already had a larger pitch than cattle class.

They install seats that recline. Frankly, I think this whole notion is ridiculous and warrants physiological testing. The amount of recline the seat affords is not enough to be really any more comfortable; only enough to be irritating, imposing, and beyond annoying to the person behind you.

They make (and sell) the space and time on the plane to business travellers as a time to get things done. For crying out loud, they’re installing wifi on-board. Wifi is useless without a device to connect and trying to do real work on a tablet or smart phone is preposterous.

So, it’s the airline that creates the conditions that create the possibility for nobody’s wrong, self-righteousness.

Reclining passenger says, “Hey, the seat reclines and it’s my right to get more comfortable (or at least have the feeling that I’m getting more comfortable) by reclining completely. As far as I’m concerned, given the structure of the seating, that space MUST be mine to recline into.

The passenger being reclined into says, “Whoa, hold on, this space between my nose and your upright seat is inadequate to begin with. As soon as you recline, especially if the person in front of YOU isn’t reclining, you’re getting more space–MY space, which I need to work in. Back off. Reclining is a privilege, not a right.”

At the end of the day, the douche bag who pushes her seat back is probably more in “the right,” but in any case, the airline is in the wrong. And who suffers? The recliner, he being reclined upon, and EVERY OTHER PASSENGER who didn’t get to Denver as promised or has to listen to the kerfuffle.


Take the train. It’s civilized.

The Safety Dance: one step forward; three steps back

 Canada, ethics, politics, society, stupidity, Uncategorized  Comments Off on The Safety Dance: one step forward; three steps back
Aug 242014

Today’s politically correct vogue is to wring one’s hands and fulminate about how dangerous the world is and how dire the need to protect one and all from its perils. Mental health disabilities and concussions are, among other human traumas, serious stuff. But it all seems a little overdone.

While the incidents of mental health claims and sport-related serious injuries are as high as ever in raw volume, a doubter might question its significance. Is there really more? Or are we just searching for, noting, and recording it now? This challenges the premise of greater danger, and the argument applies as readily to mental health injury as to cancer and allergy epidemics. It’s harder, I think, to argue that concussions went unrecognized and so could have been under-reported 30-years ago. That suggests greater danger. It does not mean it’s not ridiculous. Not the injuries; the circus of problem-solving.

The same day newspapers carried the story about Minister Clement’s pronouncement on mental health action, I saw a fellow on a bike wearing what looked like a 40-year old Cooper™ hockey helmet. It wasn’t a zippy cycling helmet, so it caught my attention and took my thoughts to the ongoing, very public finger wagging about concussions in hockey. I recalled that there was a time when that flimsy piece of plastic with an eighth inch of Styrofoam was the only wrapping on kids’ heads. Yet, so many of us live to reminisce about it.

What bothers me most about the well-meaning debates and pronouncements, be it about depression furloughs or kids’ cranial collisions, is that they are just so typically focused wrong. It is, of course, easier and more socially acceptable, never mind profitable, to push protection and palliatives than it is to deal with real problems. We leave uncomfortable stuff alone.

Regarding employee mental health issues untenably impacting labour costs, what we really don’t want to talk about is that we’ve done and keep doing it to ourselves. We avoid how mobile devices and PCs before them inconveniently changed what it means to be working. Not only are we all expected to be available within the hour if not actually responding in the moment, it doesn’t end at 5:00PM or Friday at the pub. That is fact.

Instead of acknowledging and debating the incompatibility of commercial efficiency and human frailty, we are treated to paeans to the “new reality” or some derivative. It’s liberating, they say. Not so much unless fetters factor into your definition of free. But it is an efficiency gainer, so it’s not going anywhere. That leaves the chattering classes to accept the root issue wholesale and babble on about the deleterious effects.

What about the hollowing out of the organization? It’s good for organizations because short-term productivity is high. It’s not good for people, because no machine runs at the yellow line for years on end without burning out. People in “management” are being overworked, the demands on their time extend well beyond what was traditionally work time, and they know that they are always one false move from not having to worry about it at all. Why would anyone be stressed or depressed?

Then there’s this business of sports injuries, with concussion trending right now. Of course being concussed is bad, especially for a brain still being formed. Then again, so is pushing a teenage body to meet the demands of an adult body. Speaking only of hockey, what we don’t want to talk about is that WE are the cause of the problem, one that we’re not eager to cure.

Back to the Cooper™ helmet. Hockey is a pretty rough sport. It was when I played as a kid. But it was rough within limits. Bad helmets and other variants of plastic, felt, and sponge left a lot of opportunity to feel pain, which took some spirit out of the boys. You didn’t try doing too much harm to others because, among other things, it was probably going to hurt you too.

Over the past forty years, we’ve outfitted our little gladiators with Kevlar and ballistic protection that makes them (feel) practically invincible. When over-protected, the most important organ in the body doesn’t work effectively. Because there is no pain escalation to indicate it’s time to back off, one can forget that one is, in fact, going to get hurt. And when it inevitably does happen, it won’t be just a little owey either! Add a persistent hockey season. Unlike the few boys that went to one-week, summer hockey camp in the 1970s, now every child has pre-season training and development prior to the try-outs that precede the season, which gets followed by a post-season work-down, etc… In other words, kids have the protection needed to detach them from the reality of being hurt, plus we train them to be stronger and more aggressive earlier. Never mind the parents who demand that little Mikey behaves like the NHL star that dad wishes he’d been, and then encourage aggression by behaving like lunatics in the stands.
Hockey today isn’t more dangerous, nor is cycling or skiing or any other sport. Work and life is not harder than a century ago. What we’ve done to ourselves in the name of progress, though, is create everything we need to push ourselves and our children up to and past the breaking point physically and mentally. Contrary to my first employer’s view, people are really not machines. You can’t merely grease them and replace worn parts.

They can’t work at their limit all the time. They can’t be expected to always self-heal from the inevitable injuries. But every employer knows that there is plenty of supply. So, ultimately, they can be replaced when worn out. It’s just costly; and not very pleasant salon conversation.

Meantime, we can all talk about how children are being physically injured and adults are being mentally tormented, and about what paternalistic safety equipment and palliative programs we can enforce. It makes us feel like we’re doing something valuable. And that’s good for our mental well-being.

* I wrote this a few months ago and submitted it for op-ed… nothing.

Foretelling decline by observing focus and attention

 Canada, politics, society, stupidity  Comments Off on Foretelling decline by observing focus and attention
Aug 212014

The National Post headline says, Canada’s language watchdog probing John Baird’s Twitter account over lack of French posts. Sadly, the headline says it all. There is, of course, a story that challenges the requirements for a “public” account to be in both official language. That is, as opposed to a “personal” account. Implicit, of course, is the recognition that Twitter has a growing and overwhelming institutional side equivalent to broadcast media. After all, that’s what the parallel would be.

That challenges the entire notion of Twitter, a question or dark secret that ought to come out into the open: Twitter has been co-opted by the corporatists (as is everything eventually). All you Libertarian technologists take note.

In any case, isn’t this situation (i.e., a federal government minister, elected in a riding in the nation’s capital, who ought to be communicating with constituents in both official languages as appropriate for this circumstance) something that “the market” should address. And here, of course, “the market” is the electorate which can determine whether he is offside or not. Do we really need a public office to tilt at this windmill?

Personal Information as Money

 ethics, IT Security, Privacy  Comments Off on Personal Information as Money
Aug 192014

I’m a fan of bit torrents. To be clear, I rent movies legally; I do not “share.” Still, bit torrents fascinate me because the peer-to-peer system represents thinking for what could be the next great leap in online privacy protection.
The obvious problem with privacy (online) shows up in one of two types of news items. One: a breach of data on some organization’s servers or lost off someone’s USB drive puts thousands or perhaps millions of people’s private information into the hands of unauthorized and probably unsavoury characters. Two: an organization that has amassed privileged, personal information about customers or citizens for some purpose shows its industriousness and uses its “intelligence” to draw undesired conclusions about and harass those same people. In either case, when such a situation is exposed, people feel justifiably violated… even if there is no real harm done.
As I say, these are obvious challenges to privacy. They are not, however, the real issue. Privacy breaches are a symptom and proxy complaint. What’s happening in both circumstances is a breach of trust. In the first case by criminals (or the government) who have larcenously acquired private property (your information), and in the latter by an institution that said “trust us with your important information,” then misused it without your understanding or approval. Blame gets properly directed toward those that have let us down.
Funny that we don’t turn that blame inward. After all, the root of the problem is that we have trusted some organization to keep safe and use only as prescribed something of value to us: our most personal information. At least that’s what we say while we’re railing on about its loss or misuse. But we did let go of that information in the first place, likely without appreciating the potential impact. And probably for not even fifty pieces of silver. So the real problem is that we have ignorantly given up what is dearest to us to somebody else’s keeping. Worse, we gave it to someone or something that is acquiring similarly valuable information from many others and keeping the whole lot in a single place. That creates a treasure trove of value for a thief and a wicked temptation to any other amoral entity.
Is it really any wonder not that there are privacy breaches at all but rather that there aren’t more?
Whether you are reading this as an individual whose information is so entrusted or as an organizational leader in possession of that information, perhaps you’re thinking about information wrong. Chances are that you imagine all this personal information is ones and zeros. Less of a nerd, perhaps in your imagination it is benign sets of discrete data. In any case, “information” is almost certainly an abstraction. Even when rendered as reams of paper (Who else does that anymore?) it has no substance. That makes it very easy to minimize and marginalize.
Try a little thought experiment with me. Contrast and then equate this personal data with cash. Yes, now your (customers’) information is money! Now it has meaning and substance. Doesn’t that change things a bit?
If it’s your information/cash, don’t you take more care with it? Won’t you be a bit more circumspect about where you pull it out, where you put it, and with whom you entrust it—and why? The problem with information (and where this metaphor breaks down, actually) is that it is not a diminishing asset: when you give it up, you still have it. So, perceptually, there is no fine point on losing possession of it.
On the other hand, if you are entrusted with money (information), you now have a fiduciary responsibility for it. Financial institutions (except certain S+Ls, derivatives houses, and mortgage lenders) tend to take their responsibility for their customers’ money seriously. To start with, their customers take it seriously. Then, of course, so does society in the form of strict regulations and governance.
Moral, legal, and economic incentives seem to have the necessary impact. So you don’t often hear about frivolous or cavalier disregard for how a financial institution tends to and uses its customers’ money. And, we don’t hear about too many thefts arising from the interception of bits and bytes that represent real money. When there is such a theft, there are again many incentives to pursue and recover the money, and prejudicially prosecute the crime.
Only a fool expects complete safety and everyone wants some control and means to exert control to get (what’s left of) their money back from those to whom they have entrusted it. The entire system of “tangible” fiat money makes everyone care more about the exchange.
We could do a lot worse than think about our allegedly valuable personal information with the same concern that we give dirty old cash.

CUPW protests lack of irony in the news

 Uncategorized  Comments Off on CUPW protests lack of irony in the news
Jan 272014

Most news outlets are carrying a story today similar to this one (CBC) that covers the Parliament Hill protests by CUPW, directed toward the Prime Minister, against the Canada Post changes to service–most specifically to the end of door-to-door delivery. CUPW’s interest: membership will decline. And, to the organization, it doesn’t matter whether that’s because of terminations resulting from reduced work, attrition from retiring members not being replaced, or lunar conjunction. The end result is the same: the organization, like the employer, (first irony) has its very purpose and survival at stake.

The second, and even better irony, comes with a leaflet that I found in my mailbox (third irony). The leaflet, “Produced by the Canadian Union of Postal Workers,” is provided below so you can see I’m not making this up. In point of fact, I couldn’t: I’m not THAT creative.

Pamphlet side A Pamphlet side B

For anyone who needs training wheels for dark humor, let me assist. The leaflet, which is a petition to MPs, showed up in my mailbox. It has NO POSTAGE, and I am certain it was not delivered via Canada Post (don’t ask why). It clearly indicates what to do to mail the completed form to the MP for the area NO POSTAGE required (because it’s Parliamentary mail). Need more help? The union is complaining about the cuts to service, which start as a result of revenue from postage/mail declining precipitously. And even they don’t use the system to generate revenue toward their own health. It’s as if Henry Ford went to the trouble of giving his employees a good wage so they could afford to buy cars for their families as goes the legend, and instead they went out a got more horses and oats with their new “wealth.”

Love it.

 Posted by on 27 Jan 2014

Sympathy and its limits

 Uncategorized  Comments Off on Sympathy and its limits
Jan 232014

As a parent, you have to feel sympathy for the Calgary mother who found out that her son was killed in Syria. Perhaps the sympathy wanes just a little bit when you find out that the son had converted to Islam and had gone to Syria to fight the jihad and ended up dead at the working end of another faction’s machine gun.  The mother was apparently ignorant of all of this, though his reason to her for heading to the Middle East was to learn Arabic in Egypt.  All this according to news reports and nothing else.

Put yourself in her shoes: her child is dead and somebody or something is at fault. We all need reasons; and in the case of ourselves and especially our children, it tends to be reasons external to ourselves. “My child was a victim.” It allows for a modestly less troubled sleep. But when this mother blames the government, saying, “‘In my eyes, the government is just as guilty as if they had pulled the trigger themselves,’ the mother told the National Post in her first public comments since the death was announced,” we head into dangerous territory. It’s likely that this is an emotional lashing out in the moment that will pass as Kubler-Ross predicts. But, recently, it’s as likely that this is the position that will harden into  accepted truth.

At which point, I begin to be unsympathetic. Not for the loss but for the denial and blame. The boy became a jihadist in a war zone. Is that normal for a Calgarian? Should the government be blamed for that too? Couldn’t they have warned her and forced the boy into a Catholic school? Is it the parents’ (the mother’s) fault? How could they watch this develop and allow the boy to go to the Middle East?

Blame is an interesting parlour game, but it hardly matters in most instances. It’s not nice to say, but sometimes… shit happens. And there’s nothing anybody could do about it. A nanny state that issues or denies a passport on the basis of what it thinks is in your best interest is not something that anybody wants. Except a grieving mother who can’t believe that her little boy from the Prairie died in a far away land fighting for something that didn’t affect him for a reason that nobody can comprehend.

 Posted by on 23 Jan 2014

The “consumer” they call us…

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Jan 192014

I’m reminded by Andrew Coyne’s column this weekend of a 1970s song by Stompin’ Tom Connors that gained particular reknown as the theme music for CBC’s “Marketplace” consumer affairs program. Tom was not given credit as a bard or for foretelling the future. About 40-years later, though, and Tom turns out to be more right than he could have imagined.

Andrew Coyne’s column was about the way that the political parties and the political process in Canada has now fully framed all 33+-million of us as “consumers” of government services and of the output of politics (and politicians). Despite his never responding to me–directly to the emails or indirectly when I reference his work, I like Mr. Coyne’s writing and, whether I agree with his position or not, how he arrives there. Usually. In this case, I tend to agree but think he’s been sucked in to the implicit premise that his column and the odious way government treats us is based. That is: We are consumers.

The argument, loosely, is this: the Conservatives and now the New Democrats are talking about how to treat their consumers (read: us) and how to best address our needs. It is premised on Mulcair’s charge against high prices, which warrants Mr. Coyne explaining fundamental economics and competitive structures. Mr. Coyne is right on both counts, and so the rejection of the politicization of the word “consumer” is complete. There’s a problem with all that.

By immediately moving to capitalism, laissez-faire, the value of competition and how successive governments make mockery of it, Mr. Coyne accepts and assumes the validity of us being “consumers”… of government and politics. I get where it comes from: the notion that good businesses that provide value to their customers are satisfying those “consumers” by putting their interests, needs, and desires at the forefront. (I would argue that this rarely happens at the best of times, let alone in politics, but that’s another blog.) So, this being an accepted truth of capitalism that applies without thought in every dark corner of society, it makes sense to assume it and get on with the hypocrisy of politicians and political parties putting the consumer front and centre, or so they say.

Last time I checked, I was not a consumer of the nation, of society, and of my own (social) existence. I am, as is Mssrs. Coyne, Harper, and Mulcair–as are we all–CITIZENS of Canada. As such and within a democracy, we have given to those we elect to administer on our behalf the right and responsibility to serve our (social) needs. It is not their place to treat me like a consumer; they are not making a profit. It is not their goal to satisfy my typically fleeting desires for X, Y, and Z, but to show some foresight and wisdom for not only my long-term good but for the nation’s long-term good. Consumer businesses exist, these days, in conveniently demarked 90-day reporting periods and respond to the fickleness of trends, fads, fashions, and evolutions in technology. One would hope that Canada is not and should not be operated on the basis of a persistently, creatively-destructively cycle of pandering to consumers. (Perhaps my real issue is that as consumers we have become idly, compliantly ready to be told what we need by those who have something to sell us–need it or not. Again, different blog.)

Good for Andrew Coyne for calling to task at least two political parties and specific politicians for their misleading use of the already insipid “consumer focus” meme. It’s just too bad, though maybe a constraint of a 700-word column, that he opted to accept something that is a bastardization of two parts of our life. To which, I say,

Soylent Green is people!

 Posted by on 19 Jan 2014